Refund policy

Return & Refund Policy

At SHAFT, we want you to be satisfied with your purchase. Since our perfumes are genuine imported products, we carefully check every order before dispatch.

Returns:
We accept returns only if the product received is damaged, defective, or incorrect.

To request a return, please contact us within 24 hours of delivery and provide your order number along with clear photos/videos of the issue.

Conditions:

• The product must be unused and in its original packaging.
• Returns are not accepted for change of mind or personal preference.
• Opened or used perfumes are not eligible for return unless the wrong or damaged product was delivered.
• Once the return is approved, we will provide instructions for sending the product back.

Refunds & Replacements:
If the returned product is confirmed to be damaged, defective, or incorrect, we may offer a replacement or refund, depending on the situation.

Shipping:
If the return is due to an incorrect or damaged product, SHAFT will cover the applicable return shipping cost.

For any return or refund inquiry, please contact us through our official contact/WhatsApp details.

SHAFT reserves the right to review each return request before approving a refund or replacement.