Refund policy

Return & Refund Policy

At SHAFT, customer satisfaction is our priority. If you experience any issues with your order, please review our return and refund guidelines below.

Eligibility for Returns

Returns are only accepted if:

You receive a damaged, defective, or incorrect product.
The issue is reported within 24 hours of delivery.
The product remains unused and in its original packaging.

Non-Returnable Items

For hygiene and quality assurance reasons, perfumes that have been opened, used, or tampered with cannot be returned or exchanged unless they were received damaged or incorrect.

Return Request Process

To initiate a return, please contact our support team with:

Your order number
A description of the issue
Clear photos of the product and packaging

Our team will review your request and provide further instructions.

Refund Policy

Once the returned item has been inspected and approved, your refund will be processed. Refunds are issued only for eligible returns and may take 5–7 business days to complete, depending on the payment method used.